Adriana – Agile, Kanban, SDLC

A digital consulting project focused on improving delivery operations and resource planning across distributed teams. The work included capacity planning, resource allocation, project pipeline visibility, delivery governance, and operational reporting. It also involved coordinating cross-functional teams and identifying delivery blockers, staffing conflicts, scope risks, and scheduling dependencies.

• Built a portfolio-level delivery and capacity model connecting client demand, scoped/SOW hours, staffing, forecasts, actual utilization, and role-level capacity to support project planning, delivery commitments, and resourcing decisions;
• Produced decision-ready reporting across project demand, assignments, actual vs. plan, 30-60 day outlook, owners, risks, and next actions; surfaced resource conflicts and schedule risks before they became client-impacting issues;
• Coordinated visibility across Customer Success, implementation, and development workstreams, resolving ownership gaps, capacity constraints, timing conflicts, and process breakdowns that could affect client delivery;
• Defined financial and governance improvements connecting budgeted/SOW hours, actuals, remaining work, and burn rate to strengthen project control, forecast accuracy, and early overrun detection.

A large-scale B2B fintech modernization project for a US payments provider, focused on consolidating card products into a unified platform and modernizing backend systems, integrations, and credit-risk capabilities. A second initiative unified rewards functionality, including cashback and points, and integrated it with the company’s digital wallet ecosystem. The work also involved coordinating a 14-person cross-functional team, managing delivery, dependencies, risks, resource planning, and executive reporting.

• Spearheaded two concurrent B2B fintech initiatives covering card-platform consolidation, backend modernization, rewards consolidation, digital-wallet integration, cashback, points accumulation, and credit-risk integration;
• Led a cross-functional team of 14 across Engineering and QA, coordinating delivery with Product Managers, Architecture, business stakeholders, and dependent internal platform teams;
• Owned delivery roadmaps, milestones, sprint execution, metrics, risks, dependencies, release planning, and executive reporting, providing regular visibility to the executive board on progress and delivery health;
• Managed Scrum and Kanban delivery workflows, adapting planning and execution practices to the needs of each workstream while maintaining alignment across concurrent initiatives;
• Supported hiring and onboarding of multiple developers and QA professionals to increase delivery capacity and accelerate critical roadmap commitments;
• Managed SOW consumption, forecasting, resource projections, and budget utilization, identifying opportunities to convert unused contracted days into additional delivery budget and staffing capacity near the end of the SOW;
• Partnered with Product Managers on prioritization and roadmap execution, translating product and business objectives into executable technical delivery plans;
• Coordinated complex integrations across internal platforms, digital-wallet services, credit-risk systems, rewards capabilities, and modernized backend components while identifying technical and cross-team dependencies early.

A highly technical InsurTech modernization project focused on replacing legacy monolithic business-rule processing with a modern architecture and enabling standardized digital integration across insurer, broker, regulatory, and customer-facing systems. The project included insurance product and policy data processing, regulated data exchanges, integrations with broker platforms, and the transition from paper-based communication to digital servicing. It also involved developing a B2C portal and using OCR to digitize historical insurance documents.

• Led delivery of a complex monolith-modernization program migrating legacy Belgian insurance business rules and data-exchange workflows into a modern, integration-oriented architecture;
• Coordinated dependencies across five internal delivery teams, insurer back-office systems, broker-platform representatives, Portima integrations, and regulatory requirements while maintaining delivery plans, risks, milestones, and cross-team visibility;
• Acted as the primary business-to-technical bridge for integration-heavy backend work involving insurance-product rules, APIs, authentication, data transformations, legacy Telebib/Telebib2 standards, and highly regulated industry workflows;
• Owned Jira delivery governance, Confluence documentation, delivery metrics, backlog visibility, dependency tracking, and executive reporting to C-level stakeholders;
• Led requirements discovery and refinement, translating complex insurance and compliance rules into functional and non-functional requirements, user stories, acceptance criteria, process flows, and executable technical work;
• Coordinated integration between insurer back-office systems and brokerage platforms, supporting policy and product updates while maintaining consistency across internal systems and broker-facing channels;
• Supported modernization of customer communications from paper-based processes to digital channels, including a B2C claims communication portal and OCR-assisted migration of historical correspondence for legacy insurance products;
• Used Scrum and Kanban pragmatically across concurrent workstreams, resolving blockers, managing integration dependencies, and adapting delivery practices to a complex, regulated environment.

A configurable B2B HR SaaS platform serving multiple client organizations through a customizable and white-label model. The project focused on HR management, time tracking, and employee development capabilities, with the role bridging client needs, Product, UX/UI, and Engineering. Key responsibilities included translating business requirements into roadmap initiatives, prioritizing product enhancements, and balancing delivery risks, technical feasibility, and customer value.

• Led the Business Analysis function for a configurable HR SaaS platform serving approximately 23 active client organizations, managing a team of two Business Analysts and coordinating requirements across Product, UX/UI, and Engineering;
• Owned the customer-request lifecycle from intake through analysis, prioritization, design, validation, backlog management, delivery coordination, and release communication;
• Managed client requests through Zendesk, working directly with customer stakeholders to understand business needs, clarify requirements, and determine whether requests should become client-specific configurations, product enhancements, or broader roadmap features;
• Prioritized roadmap demand based on delivery risk, technical complexity, customer impact, and strategic account importance, helping Product balance individual client needs against the evolution of the core SaaS platform;
• Maintained and refined the product backlog in Jira, producing business rules, functional specifications, user stories, acceptance criteria, workflows, and supporting documentation for Engineering;
• Supported new-feature discovery and UX/UI definition using Figma, collaborating with Product and design stakeholders to prototype solutions and validate functionality with the Product Owner before development;
• Produced and presented product and requirements metrics to stakeholders, improving visibility into demand, delivery quality, backlog health, and recurring requirement issues;
• Redesigned the requirements and validation workflow, contributing to a 64.8% reduction in requirements-related defects and failures within four months while improving delivery quality and stakeholder confidence.

A small digital-solutions project focused on delivering customer-facing websites and e-commerce experiences for businesses expanding their online presence. The work covered corporate and service websites, as well as WooCommerce stores, including requirements gathering, solution definition, UX and site structure, third-party integrations, testing, launch, and post-delivery support.

• Owned the complete project lifecycle from customer discovery and commercial scoping through estimates, solution definition, UX/prototyping, implementation, testing, launch, and post-delivery support;
• Delivered WordPress and WooCommerce websites and e-commerce solutions, defining site architecture, customer journeys, store functionality, feature priorities, and third-party integrations based on client business goals;
• Worked directly with clients to clarify requirements, benchmark competing solutions, define project scope, and translate often loosely defined business needs into executable technical plans;
• Managed estimates, priorities, delivery constraints, budgets, and technical trade-offs, adjusting scope when necessary to maintain commercially viable and achievable delivery commitments;
• Coordinated payment and other third-party integrations for e-commerce implementations, working with technical specialists when deeper integration expertise was required;
• Managed multiple concurrent customer engagements while balancing new sales opportunities, active delivery work, client expectations, and post-launch requests;
• Provided post-launch troubleshooting, enhancements, and iterative improvements based on customer feedback and real-world usage.