Dirk – Project management, Agile, SDLC

Dirk managed the delivery of infrastructure and SDLC projects, as well as USSD and related e-wallet development from inception to fruition. He handled all relevant project tasks and issues, meetings, and updates, also liaised with the client's team and ensured all relevant prerequisites were met and delivered from the client side, handled all updates to management on progress on a weekly basis, and held all daily standups with development, infrastructure, and external teams.

• Managed project expectation.
• Managed client expectation.
• Managed development projects.
• Managed multiple teams across continents.
• Managed documentation.
• Performed enterprise resource scheduling.

Dirk managed several projects spanning multiple countries and clients. He oversaw all project resources, managed professional services, and led all project management activities for multiple clients on the telecommunications billing application. Dirk was responsible for SOWs, service quoting, project planning, daily standups, resource management, client management, invoicing, and project closing. He managed up to 6+ projects per client.

• Managed project expectation.
• Managed client expectation.
• Managed development projects.
• Managed multiple teams across continents.
• Managed documentation.
• Performed enterprise resource scheduling.

Dirk installed the document management software to manage document retention, security, and indexing. He developed an analytics application using VB.NET to track user access to documents. Dirk was also responsible for project management, customer support and engagement, account management, and business analysis. Customers spanned over private companies as well as governmental institutions. Dirk covered financial institutions, engineering companies, and multiple government departments. He managed the complete project lifecycle and did all deployments himself.

• Installed software.
• Configured servers.
• Maintained document management systems.
• Delivered one-to-one training.
• Provided customer care.
• Provided customer support.
• Delivered customer training.
• Managed projects.
• Performed business analysis.

Dirk was a technical lead for the implementation of software, a business analyst, and a project manager for document management systems for multiple government institutions.

• Served as Director Product Development.
• Managed consulting activities.
• Managed projects.
• Installed software.
• Configured servers.
• Maintained document management systems.
• Delivered one-to-one training.
• Provided customer care.
• Provided customer support.
• Delivered customer training.
• Performed business analysis.