Idris – React, Python, Typescript

An AI-powered support chatbot embedded in a property marketplace platform, designed to assist homeowners and suppliers with context-aware answers across procurement and project management workflows.

• Designed and implemented AI-powered chatbot workflows using the OpenAI API to automate customer support and operational queries across project workflows.
• Integrated the chatbot with external platforms including Slack and Jira, enabling users to retrieve information, manage requests, and trigger workflow actions through natural language interactions.
• Defined conversation flows, mapped user intent to backend actions, and improved AI response accuracy through continuous iteration, reducing manual support workload by approximately 80%.

A role-based internal operations platform enabling delivery and customer-success teams to manage project delivery, user roles, and supplier onboarding workflows across a multi-tenant property marketplace.

• Designed and implemented the admin platform end-to-end building scalable workflows for delivery tracking, finance management, supplier operations, and internal reporting using React, TypeScript, Tailwind and Django REST Framework,
• Built complex operational features including project delivery trackers, finance dashboards, session oversight, role-based permissions, and workflow management tools to provide teams with real-time visibility into project status and operational performance.
• Implemented frontend caching and server-state management strategies using TanStack Query, optimizing API interactions, reducing unnecessary network requests, and improving application responsiveness.
• Developed and secured backend services by extending Django REST APIs, implementing authentication, authorization, permissions, and protected endpoints to support role-based access and complex business workflows.

A multi-tenant SaaS marketplace connecting local councils, suppliers, contractors, and homeowners to streamline property renovation and energy efficiency project procurement and delivery across the UK housing market.

• Built and extended core multi-tenant marketplace features — supplier bidding flows, procurement workflows, and real-time collaboration tools serving councils, contractors, and homeowners simultaneously.
• Developed and maintained REST APIs using Python and Django to support complex multi-stakeholder data flows and role-based access across the platform.
• Wrote automated end-to-end tests using Playwright to cover critical bidding and procurement flows, improving release confidence and reducing regressions.

A shared component library and design system built to standardize UI development across a multi-product property marketplace platform, replacing ad-hoc component patterns with a consistent, reusable system.

• Led the adoption of Shadcn/ui and Tailwind CSS to establish a shared design system from scratch, delivering 40+ reusable components used across multiple product surfaces.
• Defined component APIs, documentation standards, and contribution guidelines to enable consistent adoption across the engineering team.
• Reduced frontend development time significantly by eliminating duplicated UI logic and standardizing interaction patterns across the platform.