Jakub – Python, Snowflake, Apache Airflow

A comprehensive executive dashboard system designed to visualize and analyze revenue metrics for a platform. The dashboard provides real-time insights into platform revenue performance, customer retention, and business efficiency metrics through interactive visualizations and detailed data breakdowns.

• Architected and implemented a modular dashboard system with multiple view types (Sales View vs Board View)
• Developed interactive data visualizations for complex revenue metrics including YoY, QoQ, and MoM comparisons
• Created dynamic filtering capabilities for multi-dimensional data analysis across different business sectors
• Implemented near real-time data refresh mechanisms with different cadences for various metrics (weekly/monthly)
• Built efficient SQL queries for complex data aggregations across multiple data sources
• Designed responsive layouts optimized for executive-level presentations
• Integrated various data visualization components including line charts, bar charts, and heat maps
• Implemented robust error handling and data validation for critical business metrics
• Created reusable component library for standardized metric displays and visualizations

Architected and implemented a comprehensive end-to-end data integration framework that unified customer data across multiple touchpoints and systems. The platform enabled complete 360° customer visibility through advanced data modeling and created granular service usage analytics. Established a single source of truth for customer insights and operational metrics, transforming how the organization understands and serves its customers.

• Designed and implemented end-to-end data integration framework connecting 15+ disparate data sources
• Created unified customer data model enabling 360° customer visibility across all touchpoints and interactions
• Developed granular service usage analytics providing detailed insights into customer behavior patterns
• Established single source of truth architecture eliminating data silos and ensuring data consistency
• Implemented real-time data synchronization processes reducing data latency from hours to minutes

Led comprehensive evaluation and optimization of account scoring methodologies used in sales targeting campaigns. Conducted cross-validation analysis between Salesforce and Apollo.ai systems to identify performance gaps and opportunities. Developed and implemented new scoring architecture based on rigorous evaluation metrics, significantly improving targeting efficiency and conversion rates for sales teams.

• Led evaluation process for multiple account scoring methodologies across Salesforce and Apollo.ai platforms
• Conducted comprehensive cross-validation analysis comparing system performance and accuracy metrics
• Developed new scoring architecture incorporating advanced evaluation metrics and performance indicators
• Implemented A/B testing framework to validate scoring improvements and measure conversion impact
• Achieved 22% improvement in targeting efficiency and higher conversion rates through optimized scoring

Architected and implemented seamless integration between Chorus.ai conversation intelligence platform and Salesforce CRM system. Built comprehensive data analysis framework that extracts actionable patterns from customer conversations, enabling real-time analytics-driven sales process improvements. Empowered sales teams with intelligent insights and real-time guidance during client interactions.

• Architected seamless integration between Chorus.ai conversation insights and Salesforce CRM platform
• Implemented data analysis framework extracting actionable patterns from thousands of customer conversations
• Developed real-time analytics dashboard providing sales teams with intelligent insights during client interactions
• Created automated conversation scoring system identifying key success factors and improvement opportunities
• Enabled analytics-driven sales process improvements resulting in enhanced team performance and client engagement

The project focused on creating a robust data management system for NXTWash's diverse client base. This involved migrating extensive datasets to a new environment using Python, SQL Server, AWS and Apache Airflow, optimizing ETL processes, and developing comprehensive data models and interactive dashboards. These enhancements were vital in providing clients with precise, actionable insights and improving the efficiency of their data operations, ultimately supporting NXTWash's mission to deliver superior automated car wash services.

• Led the Data Migration and Analytics Enhancement project, ensuring seamless data integration and management for multiple clients, which is critical for the success of NXTWash's automated car wash solutions;
• Directed the migration and validation processes, transitioning data to a more efficient environment using Python, SQL Server, AWS, and Apache Airflow, which significantly enhanced data processing capabilities;
• Developed and implemented advanced data models and interactive dashboards using T-SQL and Sisense, which provided clients with deeper insights into their operations and facilitated better decision-making;
• Achieved significant improvements in data processing workflows, enhancing overall efficiency and thereby contributing to the scalability and performance of NXTWash's services;
• Provided ongoing support and optimization, ensuring continuous improvement and adaptation to evolving client needs and technologies, thus maintaining the high standard of NXTWash's data management practices.

This project involved building a comprehensive suite of dashboards and reports to track and analyze various operational, customer, and financial metrics for a business. The goal was to provide real-time insights into key performance indicators (KPIs) across multiple dimensions, enabling data-driven decision-making for both business operations and customer management.

• Tracked real-time revenue streams by service category, promotion, and customer type, providing granular insights into revenue per service and trends over time;
• Focused on member behaviors with a Customer 360 view, monitoring member onboarding, retention, and churn, and providing projections to mitigate future churn;
• Offered a holistic view of customer behavior through the Cx360 view, tracking service usage, identifying high-risk customers, and visualizing satisfaction metrics;
• Monitored daily vehicle counts and segmented by membership type to support fleet management and operational insights;
• Tracked employee labor hours and performance, optimizing scheduling and visualizing efficiency metrics like revenue per labor hour;
• Analyzed service demand trends, transaction patterns, and payment types to identify popular services and reduce payment failures.

A complex batch processing system for a premier U.S. online food delivery company. This system was designed to handle and process millions of data events daily. It was crucial in managing vast volumes of transactional and customer data, ensuring seamless operation and service efficiency for the food delivery platform.

• Led the development and optimization of the batch processing system, which is crucial for handling extensive data workloads;
• Acted as a technical mentor, guiding the team in complex data processing tasks and fostering skill development;
• Utilized Airflow and Python to manage and automate the processing of hundreds of millions of events each day;
• Implemented Snowflake for data warehousing, enhancing the system's scalability and performance;
• Played a vital role in the technical growth of the team, emphasizing skill enhancement in data processing and system optimization.

An analytics-driven system for a deep dive into consumer behavior to track and optimize the user journey. This system provided actionable insights into user journey mapping and optimizing core consumer funnels. Key aspects included creating a sequence analytics system for tracking unique devices, enhancing user identification, and integrating advanced bot recognition capabilities.

• Led user engagement initiatives, employing user journey mapping and consumer funnel optimizations, resulting in an 18% increase in user engagement;
• Built a system for sequence analytics, enabling precise tracking of unique devices and their associations with users and events collected by Segment and other third-party tools;
• Implemented bot recognition techniques, significantly improving the accuracy of user tracking and identification;
• Developed dashboards in Sigma and Tableau for visualizing core consumer funnels, enhancing data accessibility and decision-making processes;
• Collaborated with marketing, IT, and data science teams to align user engagement strategies with overall business goals;
• Continuously monitored and refined tracking methodologies to adapt to evolving user behavior and technological advancements.

This internal project within the company focused on leveraging advanced AI technologies to enhance software development processes, explicitly targeting performance and code quality improvements. A primary goal was to minimize the back-and-forth in pull requests during code reviews, thereby streamlining these processes for enhanced efficiency and effectiveness. Additionally, the team aimed to expedite the initiation of new feature additions and accelerate bug resolution in operation-critical domains.

• Orchestrated the integration of OpenAI's GPT-4 and GitHub Copilot to revolutionize the software development lifecycle;
• Pioneered the automation of code generation, drastically reducing manual coding and increasing efficiency;
• Implemented AI tools to refine code reviews, reducing iterative communication in pull requests;
• Improved pull request workflows and expedited bug fixes, mainly in operation-critical areas, enhancing the company's response capability and operational robustness.

Primarily aimed at developing a system for comprehensive metrics across various customer groups. This initiative was crucial for measuring the effectiveness of marketing campaigns. By transitioning ETL processes to a more efficient Data Lake environment using Databricks, Jakub achieved significant cost savings and enhanced the client's capability to analyze campaign data more nuanced and effectively.

• Project for a Silicon Valley startup, focusing on optimizing ETL processes;
• Spearheaded a pilot project to transition jobs from Snowflake to a Data Lake environment using Databricks for ETL processes;
• Achieved annual cost savings of $140,000 and reduced compute costs by nearly 30%, shifting $460,000 in annual expenses;
• Enhanced SLAs, making data available an hour earlier for daily runs and 12-18 hours earlier for weekly runs, providing quicker insights for marketing operators;
• Demonstrated strong budget management and operational efficiency.

Fintech company developing and operating IT solutions for 25% of the bank customers in Denmark. The owners are a strong group of Danish banks joining forces to make financial tech solutions more competitive. They enable their customers to invest online, take out loans and transfer money.

Second role in the company, before - ETL Developer

• Successfully transitioned mortgage data from a legacy system to a modern platform, ensuring data integrity and compatibility across systems by Data Vault 2.0 principles;
• Implemented and managed data pipelines using Informatica PowerCenter, SQL, and Python, efficiently processing hundreds of thousands of data rows daily from a variety of sources;
• Architected and implemented robust ETL processes within the Enterprise Data Warehouse, enhancing data management and overall system efficiency.

The project entailed the enhancement of Growth Accounting Pipelines with a primary focus on engineering consumer growth strategies. The objective was to optimize the pipelines for tracking and boosting user growth metrics. A significant emphasis was placed on improving user retention rates, which is critical for long-term platform success and user engagement.

• Led the engineering of consumer growth pipelines, focusing on optimizing user acquisition and retention strategies;
• Successfully achieved a 16% increase in user retention through targeted pipeline enhancements;
• Utilized advanced data analytics to inform and refine growth strategies, ensuring they were aligned with user behavior insights;
• Developed a reporting dashboard to track growth metrics and pipeline efficacy.

This project addressed the crucial goal of monitoring investment portfolio performance to support informed decision-making, utilizing statistical measures and risk assessment tools. Key to the initiative was understanding the essential concepts of portfolio monitoring, which is pivotal in aligning investments with an investor's changing lifestyle and long-term goals. The focus was identifying underperforming assets for potential reallocation and enhancing investor knowledge for strategic portfolio adjustments.

• Calculated statistical values for each asset and the overall portfolio, considering investor's data;
• Implemented a sliding time window analysis of 30 consecutive data samples, advancing one sample at a time;
• Identified and reported any significant statistical deviations (downward overshoots by at least 1%) for assets and the portfolio within each time window;
• Compiled a summary of statistical exceedances and their distributions;
• Documented the algorithms for statistical analysis in sliding time windows, ensuring a robust monitoring framework.