Jakub – React, Node.js, Next.js

An enterprise-grade plugin developed to extend Jira Service Management with additional workflows, automation capabilities, and advanced service management features. The solution enhanced core Jira functionality for large enterprise environments by introducing custom business logic, workflow extensions, and deeper integrations within the Jira ecosystem. The plugin was deployed in a cloud environment and supported high-demand production workloads for enterprise users.

• Designed and implemented custom workflow extensions to enhance service management processes;
• Developed advanced automation features aligned with enterprise business requirements;
• Integrated additional business logic into the existing Jira ecosystem;
• Built and maintained cloud-based components supporting production environments;
• Collaborated with cross-functional teams to define and implement scalable solutions;
• Ensured system reliability and performance under high-load production usage;
• Contributed to improving the extensibility and maintainability of the platform architecture.

A cloud-based regulatory compliance platform developed for gambling operators to manage player-related documentation, compliance workflows, and reporting obligations. The system automates document processing, identity verification workflows, and structured compliance reporting in line with industry regulations. It integrated OCR technology for extracting data from documents and supported dynamic PDF generation for regulatory documentation. The platform also included monitoring and analytics tools to track system health, operational metrics, and user behavior within a regulated environment.

• Designed and implemented automated workflows for document processing and identity verification;
• Integrated OCR technology to extract data from player documents;
• Developed dynamic PDF generation for regulatory reporting;
• Built monitoring and analytics features to track system health and user activity;
• Ensured compliance with industry regulations and standards;
• Collaborated with cross-functional teams to deliver scalable and reliable cloud solutions;
• Maintained high performance and availability of the platform in production environments.

An enterprise-grade multi-channel communication and backoffice platform developed for a telecommunications provider to manage customer interactions and internal service operations at scale. The system centralized communication across SMS, voice calls, WhatsApp, and email into a unified interface, allowing service desk agents to efficiently manage customer conversations across multiple channels. It featured ticket management workflows, operational dashboards, call recording storage with integrated audio playback, and internal client management tools. The platform supported high user concurrency, complex cross-department workflows, and real-time communication processing, and was continuously evolved to enhance performance, reliability, and automation while maintaining stability in a production enterprise environment.

• Designed and implemented multi-channel communication workflows for customer support;
• Developed and maintained ticket management and operational dashboards;
• Built integrated call recording storage with audio playback functionality;
• Implemented internal client management tools to support service desk operations;
• Ensured real-time processing and high concurrency handling across the platform;
• Collaborated with cross-functional teams to deliver scalable and reliable solutions;
• Optimized system performance, reliability, and automation while maintaining production stability.

A cloud-based industrial digital platform developed to manage operational workflows, process data, and support business transactions in industrial environments. The system handled structured business processes, subscription-based services, financial transactions, and data-driven reporting. It featured role-based access control, scalable backend services, and integrations with external payment providers. The platform processed operational and financial data, supported automated billing, and enabled scalable deployment in containerized cloud environments, ensuring high availability and long-term system evolution.

• Designed and implemented operational workflows and business process automation;
• Developed backend services to handle subscription management and financial transactions;
• Integrated external payment providers and ensured secure transaction processing;
• Implemented role-based access control and user permission management;
• Built reporting features to support data-driven decision-making;
• Supported containerized cloud deployments for scalability and reliability;
• Ensured high availability, performance, and maintainability of the platform.

A secure banking verification platform developed for financial institutions and currency exchange operators to authenticate and validate physical currency, identity documents, and compliance-related documentation. The system offered structured verification workflows, role-based access control, audit logging, and reporting tools to meet regulatory requirements and maintain operational transparency. It was designed for high-security environments, ensuring data integrity, traceability, and controlled access.

• Implemented structured verification workflows for currency and document authentication;
• Developed audit logging and reporting mechanisms to ensure regulatory compliance;
• Configured role-based access control to maintain secure operations;
• Centralized verification processes to reduce manual intervention;
• Ensured system security, data integrity, and traceability;
• Collaborated with teams to maintain high standards of operational transparency;
• Supported compliance with internal policies and external regulatory requirements.

An IoT-based fleet monitoring platform developed to collect and process telemetry and driver behavior data from devices installed on trucks. The system integrated NVIDIA-based edge computing boards within vehicles with AWS IoT cloud infrastructure, enabling real-time data ingestion, processing, and analytics. It supported large-scale device connectivity, telemetry processing, and provided centralized fleet insights for operational optimization and safety monitoring.

• Developed real-time data ingestion and processing pipelines for vehicle telemetry;
• Integrated edge computing devices with cloud infrastructure for seamless communication;
• Implemented analytics features to monitor driver behavior and fleet performance;
• Managed large-scale device connectivity and data flow;
• Built centralized dashboards for operational insights and safety monitoring;
• Ensured reliability, scalability, and high availability of the platform;