Jan – React, Typescript, Node.js

A cloud-based customer support platform offering advanced automation and AI features to streamline e-commerce support. Self-service tools allow customers to track orders, initiate returns, and find answers instantly without agent assistance. The AI system understands user intent, responds to common inquiries, and resolves routine tickets automatically, while escalating complex cases to human agents. Together, these features reduce response times, lower support costs, and enhance the overall customer experience.

• Maintenance and development of an e-commerce customer self-service portal;
• Developed a multi-channel ecommerce automation workflow solution, akin to Zapier but tailored for ecommerce;
• Designed and developed a multi-step & multi-app platform to execute ecommerce tasks, like canceling an order or updating a shipping address, via an autonomous support assistant powered by AI;
• Developed a multi-channel AI Shopping Assistant responsible for customer engagement, providing helpful information to build customer confidence and encouraging a purchase;
• Created and sent personalized SMS messages to shoppers who abandoned their carts;
• Handled customer support and on-call duties.

A cross-border retail solution designed to help tourists overcome limited luggage space and lack of convenient shipping options when shopping abroad. The platform enabled shoppers to purchase items in-store and ship them directly to their homes, providing a seamless buying experience. Retailers, particularly SMEs, benefited from streamlined fulfilment and real-time logistics, increasing sales and customer satisfaction.

• Designed the platform architecture using the C4 model, detailing containers and components for clarity and scalability;
• Evaluated multiple technical solutions and third-party integrations to ensure alignment with the overall product vision;
• Developed a proof of concept (POC) to demonstrate feasibility and secure investor interest;
• Collaborated with cross-functional teams to define requirements and translate business needs into technical solutions;
• Assessed performance, reliability, and scalability of proposed solutions to support future growth;
• Documented architecture and implementation decisions to maintain clarity and facilitate onboarding of new team members.

An internal learning and development platform designed to support continuous skill growth and career progression for employees. The platform allowed staff to track their learning paths, access personalized training content, and monitor progress toward career goals. Key features included skill assessments, goal tracking, and data-driven insights for both employees and managers to guide professional development.

• Maintained and developed a CMS application using Strapi;
• Built features to facilitate skill acquisition and career progress tracking for employees;
• Implemented personalized learning paths and content recommendations;
• Developed tools for goal setting and progress monitoring;
• Generated data-driven insights for managers to support employee development;
• Ensured platform stability, performance, and usability across multiple teams.

Technology platform for the pharmaceutical industry in Poland. It connects producers, wholesalers, pharmacies, and medical professionals, enabling pharmacies to automate order handling, monitor status, access offers, and integrate with producers and wholesalers. It also provided tools aimed at pharmaceutical and medical clients (producers, medical reps, pharmacies, doctors) to facilitate online meetings instead of face-to-face visits.

• Maintained and developed a monolithic PHP application;
• Built a video conferencing web app (WebRTC) using a microservices architecture;
• Developed an internal design system with React.js;
• Migrated a pharmacy orders tracking app from a PHP monolith to a SPA (React.js) with a GraphQL API (API Platform);
• Migrated part of the core monolithic app to an SPA using a micro frontends architecture (Module Federation).