Luca – React, AWS, Typescript

A public-facing website designed to reflect an enterprise-grade yet fast-moving brand identity, replacing a generic template with a tailored digital experience.

• Designed and developed the website end-to-end, including UI design and implementation;
• Built the front end with Next.js, React, and TypeScript;
• Implemented multilingual support for English, French, German, Spanish, and Italian;
• Created a video-led landing page and product-focused sections;
• Developed pages for the product suite and native Salesforce applications;
• Set up AWS hosting and the deployment pipeline;
• Configured SEO metadata and Open Graph tags;
• Optimized page performance.

A customer service telephony integration project that brought calling workflows directly into Salesforce, giving agents a single workspace for calls, case handling, customer data, and conversation context. The solution combined cloud telephony, native CRM integration, and backend automation to streamline support operations and improve agent efficiency.

• Led project delivery as Project Manager and lead developer;
• Designed and developed a custom CTI solution based on Amazon Connect;
• Implemented native integration with Salesforce Service Cloud through Service Cloud Voice;
• Built custom interface components using Lightning Web Components;
• Developed server-side business logic in Apex;
• Implemented backend services on AWS, including AWS Lambda;
• Configured telephony flows, routing, authentication, and data synchronization between systems;
• Enabled agents to handle calls directly inside Salesforce with customer records, transcripts, and call controls in one workspace.

An internal application that standardizes project scoping, effort estimation, and cost calculation, replacing ad hoc quotation workflows with a consistent and comparable process. It enables teams to configure project requirements and generate structured estimates with role-based access, GDPR-compliant cookie handling, and recovery options for accidental deletions.

• Led end-to-end development of the application;
• Designed and built the React-based user interface;
• Developed the backend using Node.js and Next.js;
• Created functionality for project scoping, effort estimation, and cost calculation;
• Implemented serverless infrastructure on AWS;
• Configured authentication and user-level access controls with Amazon Cognito;
• Built APIs using API Gateway and AWS Lambda;
• Designed data storage and retrieval workflows with DynamoDB;
• Set up content delivery through Amazon CloudFront;
• Implemented GDPR-compliant cookie handling and deletion-recovery safeguards.

Production-ready conversational and generative-AI capabilities integrated into existing customer-facing products. The work focused on moving AI features beyond prototypes by connecting them to live backend and CRM data, while providing safe responses, escalation paths, and reliable operational monitoring.

• Led the delivery of conversational and generative-AI features from design through production release;
• Designed prompts, conversation flows, and user interaction patterns;
• Integrated AI capabilities with existing backend systems and CRM data;
• Implemented guardrails, error handling, and escalation workflows to human support agents;
• Set up deployment, monitoring, and operational processes for AI-powered features;
• Led the engineering team and performed code reviews for production releases;
• Served as the primary technical contact for stakeholders;
• Coordinated regular client updates, aligned priorities, and tracked team delivery progress.