Matthieu – Webhooks, SQL, Workflow Automation

Built and deployed 40+ production automation workflows and AI-powered tools used by 1,500+ employees, including RAG systems, multi-step workflows, and AI evaluation platforms across multiple business functions for a global e-commerce marketplace and local services platform.

• Designed and maintained 40+ critical automation workflows for incident management on a global e-commerce platform;
• Built a suite of 4 interconnected n8n workflows that automated incident response document creation, stakeholder approval collection, and escalation when Jira tickets reached mitigated status;
• Built a RAG architecture using LangChain and Gemini with PostgreSQL and BigQuery data sources to auto-generate incident reports from Jira tickets, Google Chat logs, and Google Docs;
• Developed HYPR, a 28-module Google Apps Script application using Gemini via LiteLLM to generate performance evaluations for 1500+ employees;
• Built a bi-directional Jira ↔ Asana sync for project approval processes with approval bypass mechanisms and unified workflows;
• Built Kindly Reminder, a compliance monitoring system with configurable rules, automated weekly reports, and Jira auto-correction logic.

Designed and delivered 150+ production automation workflows for 20+ clients, connecting CRM, marketing, and operational systems through Zapier, n8n, and Make. Maintained 99.9% uptime and consistently delivered measurable operational improvements.

• Designed 150+ automations using Zapier, n8n, and Make to interconnect CRM systems, marketing tools, and collaborators;
• Built a bi-directional Plezi ↔ Pipedrive integration synchronizing 10k+ contacts per month;
• Migrated manual processes to Monday and Jira, reducing project tracking errors by 50%;
• Developed AI-powered business agents for blog writing, customer support, and delivery planning;
• Built a lead enrichment script via Cognism and Lusha APIs with Google Sheets, improving conversion rate by 25%;
• Built a Slack connector ↔ Notion automation for weekly OKR reports;
• Monitored 60+ workflows through centralized logs and Slack alerts, maintaining 99.9% availability.

Delivered an end-to-end RevOps transformation for a leading SaaS email marketing platform. Built bi-directional CRM integrations, automated SDR workflows, and custom Zendesk applications to streamline sales and operational processes.

• Architected an end-to-end Planhat implementation for CSMs with custom fields and bi-directional integrations with Salesforce, BigQuery, Harvstr, Jira, and Zendesk;
• Built an automated lead generation cascade for SDRs using n8n with LinkedIn scraping, multi-source email verification, and AI-powered data validation;
• Engineered a bi-directional Brevo CRM ↔ Salesforce connector via n8n with custom JavaScript anti-duplication logic for Accounts, Contacts, and Opportunities;
• Built two Zendesk applications in JavaScript: an analytics dashboard for real-time agent performance metrics and an AI-powered text assistant integrating ChatGPT API;
• Reverse-engineered APIs with Postman, documented tests, and tracked logs;
• Developed and tested automations in sandbox environments with load simulations up to 10k requests per day;
• Monitored workflows with Slack alerts and logs;
• Delivered knowledge transfer through a Notion wiki and workshops.

Built and maintained 50+ custom CRM integrations for a B2B marketing automation SaaS platform, connecting Salesforce, HubSpot, Pipedrive, and Zoho while supporting enterprise adoption and 99%+ automation reliability.

• Built 50+ automated integrations with major CRMs, including Salesforce, HubSpot, Pipedrive, and Zoho;
• Created video tutorials and delivered hands-on client training for integrations;
• Maintained 99%+ automation reliability with ongoing support;
• Proposed and implemented Zapier-based automations to improve support team productivity;
• Tracked and resolved client issues via Intercom and Zendesk;
• Reported bugs through Jira.