Oliver – Figma, Prototyping, UI/UX

The clients required a delivery management module to be integrated into their app, enabling prefab shops to plan, track, and confirm deliveries in an organized and reliable way. This feature improves communication, boosts efficiency, and fosters better project outcomes by ensuring that all stakeholders are aligned and kept informed throughout the delivery process.

• Led the entire design process from research to delivery flows.
• Structured the information architecture for creating, tracking, and confirming deliveries.
• Collaborated with the engineering team to ensure alignment with shop-floor realities and technical constraints.
• Facilitated discussions with leadership to clarify scope and priorities for quick delivery of a Minimum Viable Product (MVP).
• Achieved rapid adoption among shop leads transitioning from manual methods.

The client required a Production Tracking Tool for prefab shops. Designed for shop leads and operators, it aims to enhance operational efficiency, improve communication among team members, and facilitate better planning and execution of prefab projects.

• Led the end-to-end (E2E) process;
• Established the design system used to build this module and its features;
• Coordinated with developers and the CEO to ensure alignment on our goals and define the Minimum Viable Product (MVP);
• Defined project timelines and kept key stakeholders informed about expectations and estimated time of arrival (ETA);
• After the release, Oliver used Microsoft Clarity to analyze user behavior and identify opportunities for improvement.

Highlight of the Project:

• The tool included QR code-based assignments and check-ins, and multiple methods for assigning tasks to individuals. These features established a foundation for capacity planning, allowing businesses to assess when they could take on new projects. As a result, this approach achieved over 80% user retention among its target audience.

The project focused on creating a digital investment experience for the bank's affluent customers who prioritize profitability. Its goal was to help these customers understand investment risks and navigate their investment options with confidence. By transitioning from a branch-only model to a convenient digital platform, the initiative addressed several pain points faced by customers. This shift not only enhanced customer satisfaction but also positioned the bank as a leader in digital investment solutions.

• Managed the end-to-end process from research to solution delivery;
• Developed a product from concept to reality.
• Coordinated with several key stakeholders, including legal, compliance,
• international banking, and VPs;
• Reduced transaction steps from ten signatures to just two clicks;
• Provided resources to help customers understand investment risks;
• Provided clear documentation for developers.

The project involved redesigning the information architecture of the bank's web application. The previous layout was not scalable, and as new features were continuously added, the navigation became increasingly cluttered. Oliver took into account both low-engagement and power users for the app and web interfaces, with the primary objective being to improve navigation so that users could more easily locate the already available features.

• Was involved and leading the full process, from research to dev handoff;
• Mapped and redesigned the information architecture;
• Led activities with users: Interviews, card sorting, and usability tests;
• level Product Designer;
• Collaborated closely with the analytics team to ensure all key events were tracked in the redesign,
• Measured success through metrics like time on screen, quick-backs, and dead clicks.