Serhii – UI/UX, Agile, SQL

UK based healthcare company focused on providing telemedicine services around the UK, EU and USA

• Led compliance and security initiatives, successfully obtaining Cyber Essentials and Cyber Essentials Plus certifications.
• Served as the primary point of contact for all external vendors and third-party partners.
• Managed infrastructure setup and modifications, including the establishment of IEP connections.
• Successfully passed Vendor Risk Assessments, ensuring compliance with partner requirements.
• Developed and maintained the Business Continuity Plan (BCP) to ensure operational stability.
• Provided technical support and troubleshooting for project-related systems and processes.

US-based startup focused on PetCare, developing a web & mobile application connecting pet owners with pet service businesses and providing CRM system for business owners.

• Conducted comprehensive market research, competitor analysis, and customer discovery through extensive user interviews and surveys.
• Worked as a bridge between the fund's operations department and the dev team.
• Performed market sizing studies to identify business opportunities and validate hypotheses, informing product strategies.
• Facilitated product prioritization and strategic road mapping, ensuring alignment with market demands and user needs.
• Managed end-to-end product development and design processes, collaborating with UX/UI teams to deliver intuitive, user-friendly experiences.
• Organized and delivered product demos, workshops, and training sessions to internal teams, stakeholders, and customers.
• Utilized advanced product metrics and analytics to measure performance, drive continuous improvements, and optimize user engagement.

Software company that specializes in collaboration tools designed primarily for software development and project management.

• Led the development of a complex financial ledger system including automated payments and billing cycles.
• Initiated and oversaw the regular implementation and monitoring of security measures, ensuring adherence to best practices and compliance standards.
• Coordinated both backend infrastructure and multiple UI services designed to cater to diverse stakeholders including internal support engineers, end customers, and external partners.
• Led the establishment and implementation of a structured incident management process, significantly reducing incidents and improving overall system stability and reliability.
• Directed a complex migration project transitioning from a legacy order management system to a modernized, scalable platform.
• Conducted feature prioritization, strategic road mapping, and managed product development cycles using agile methodologies.
• Engaged extensively in product design, working closely with UX/UI teams to optimize user experience across internal and external interfaces.
• Performed regular product metric analytics and service health assessments (Service SOS) to monitor and enhance system performance.

The business provides comprehensive healthcare products and services with an aim to improve healthcare quality. Their offerings include medical consultation, product supply, logistics, and shipping. They specialize in molecular diagnostics, medical technology, and laboratory equipment.

• Managed the development and implementation of a combined website and order management system for a pharmaceutical company operating across multiple European markets.
• Ensured compliance with diverse pharmaceutical regulations specific to each country, accurately reflecting country-specific product availability.
• Led product design and collaborated closely with UX/UI teams to create user-centric interfaces that simplified order management processes.
• Oversaw the full product development lifecycle, including defining product vision, road mapping, feature prioritization, and agile sprint planning.
• Conducted hypothesis validation through market research, user interviews, and A/B testing to guide product enhancements.
• Prioritized features and managed trade-offs effectively, ensuring optimal use of limited resources while maintaining regulatory compliance.
• Collaborated cross-functionally with engineering, compliance, sales, and marketing teams to successfully deliver the product within challenging constraints.