Alejandro – Kubernetes, Docker, GCP

It's an enterprise infrastructure and site reliability initiative that supports business-critical applications and internal platforms for large-scale operations.

• Partnered with product and engineering teams to understand middleware and infrastructure requirements and support successful project delivery.
• Supported availability, performance, monitoring, and operational reliability across AWS, Azure, and GCP environments.
• Built and maintained CI/CD workflows using Jenkins, Azure DevOps, GitHub, GitLab, and Bitbucket.
• Automated infrastructure provisioning and operational tasks using Terraform, Ansible, Bash, Python, PowerShell, C#, and JavaScript.
• Implemented monitoring and observability solutions using Prometheus, Grafana, New Relic, CloudWatch, Azure Monitor, Dynatrace, Datadog, and PagerDuty.
• Supported containerized and middleware technologies, including Kubernetes, Docker, API Gateway, Elasticsearch, SQL, Postman, JMeter, and MoveIt Central.
• Managed vulnerability and security activities using Qualys, Wiz, Rapid7, Astra, and CIS Benchmarks.
• Administered and troubleshot Red Hat Linux, CentOS, Ubuntu, Windows Server, and Windows desktop environments.
• Created and maintained technical documentation using Confluence and SharePoint, and coordinated work through Jira.
• Contributed to AI and automation initiatives using Google Gemini to streamline troubleshooting and improve internal knowledge management.

Enterprise application infrastructure and middleware services for business-critical platforms. The work focused on maintaining system reliability, supporting cloud-based initiatives, improving monitoring and operational visibility, and helping product teams deliver strategic projects.

• Partnered with product and engineering teams to understand middleware and infrastructure requirements for strategic project delivery.
• Supported enterprise application platforms and middleware technologies, including Jenkins, API Gateway, RabbitMQ, MoveIt Central, SQL, and application lifecycle management tools.
• Assisted cloud infrastructure teams with AWS-based initiatives and supported the operational needs of cloud-hosted applications.
• Monitored application and infrastructure health using Dynatrace, Graylog, Sitescope, and New Relic.
• Administered and troubleshot Red Hat Linux and Windows Server environments.
• Supported CI/CD and deployment activities using Jenkins and Azure DevOps-related tooling.
• Assisted with database, reporting, and analytics activities using SQL and Power BI.
• Investigated production issues, analyzed application and infrastructure behavior, and coordinated with technical teams to restore service.
• Contributed to planned and unplanned enterprise initiatives while maintaining system availability and operational stability.

It's a SaaS cloud platform used by enterprise customers for application lifecycle management, performance testing, and software quality operations.

• Led the Application Lifecycle Management and Performance Center technical team, providing guidance, training, procedures, and onboarding support.
• Designed, deployed, and maintained customer-specific SaaS infrastructure using VMware vSphere, AWS EC2, and Microsoft Azure.
• Built and supported application farms, virtual machines, VPNs, firewall configurations, load balancers, DNS, and related infrastructure services.
• Coordinated infrastructure activities with database, networking, storage, security operations, monitoring, R&D, and customer-facing teams.
• Managed platform maintenance, including software installation, patching, migrations, backups, and infrastructure troubleshooting.
• Supported enterprise middleware and infrastructure technologies, including WebSphere, AIX, Active Directory, Oracle Database, and Oracle RAC.
• Led weekly technical stakeholder meetings with Customer Success Managers and Technical Account Managers to review customer issues, operational priorities, and upcoming releases.
• Supported Identity and Access Management initiatives by helping migrate user lifecycle workflows into centralized IAM solutions.
• Created technical documentation, procedures, and knowledge materials to improve operational consistency and team readiness.
• Investigated production issues and coordinated resolution across multiple technical teams to maintain platform availability and customer satisfaction.

It's a SaaS cloud platform used by enterprise customers for application lifecycle management, performance testing, and software quality operations.

• Led the ALM and Performance Center technical team, providing technical direction, training, and onboarding support.
• Designed, built, and maintained customer-specific SaaS infrastructure across VMware vSphere, AWS EC2, and Microsoft Azure.
• Managed platform lifecycle activities, including installations, patching, migrations, backups, upgrades, and production troubleshooting.
• Supported enterprise technologies such as WebSphere, AIX, Active Directory, Oracle Database 12c, Oracle RAC, and IBM SmartCloud Control Desk.
• Coordinated infrastructure and production support with database, networking, storage, security, monitoring, R&D, and customer-facing teams.
• Investigated complex production issues and coordinated cross-functional resolution efforts to maintain platform availability and customer satisfaction.

Supported an enterprise performance engineering platform used by global customers to design, execute, monitor, and analyze large-scale load and performance tests.

• Provided global technical support for Performance Center and LoadRunner across multiple versions and protocols for enterprise customers.
• Designed, debugged, and maintained performance-testing scripts using C, Java, and VuGen.
• Diagnosed complex application, server, network, database, and performance-testing issues across the testing lifecycle.
• Guided customers in workload design, test execution, monitoring, result analysis, and bottleneck identification.
• Supported Windows and Linux server performance troubleshooting using industry-standard diagnostic tools.
• Led KCS activities, trained engineers, and owned technically complex customer cases through resolution.