Teddy – React, Python, AWS

It's a global marketplace offering wines and spirits directly from producers to consumers, authenticated via blockchain.

• Enhanced Customer Support with RAG: Implemented Retrieval-Augmented Generation (RAG) technology to scale customer support operations. This enabled a 40% reduction in response time to customer inquiries and a 30% increase in customer satisfaction ratings, significantly improving overall efficiency.
• Developed a New Sales Lobby: Architected and launched a new sales lobby for the primary marketplace, incorporating a real-time product feed using AWS AppSync and a streamlined shopping cart for bundle purchases. This improved user experience, leading to a 20% increase in bulk purchase transactions and a 15% rise in overall sales volume.
• Cross-Platform Feature Parity: Delivered feature parity for web and React Native mobile applications. Achieved a 30% uplift in user engagement, a 15% improvement in development efficiency, and a 25% reduction in support tickets, enhancing overall product usability.
• Developed Concierge Service Sales: This facilitated listing exclusive bottles on premium concierge services (e.g., Virgin Black). This boosted premium product sales by 25% and added $60,000 in incremental monthly revenue.

Teddy was part of the WhatsApp Support Platform (WASP) team working on the migration of WhatsApp's ticketing feature to a modern platform. The feature organizes customer support requests and automates service tasks, allowing support teams to track, prioritize, and resolve them efficiently.

• Oversaw the successful migration of the app Support Platform's ticket feature to a modern internal platform;
• Enhanced the privacy features of the notifications debug tool;
• Maintained system stability by participating in on-call rotations and identifying and resolving production incidents;
• Partnered cross-functionally with engineering, product, and design teams to shape the roadmap and product development of the Central Notifications Platform.

Azure Active Directory (AAD) is a cloud-based identity and access management solution. Teddy was part of the Identity team at Microsoft, responsible for AAD.

• Engineered and implemented SCIM Bulk functionality within Azure Active Directory, substantially increasing throughput;
• Played a crucial role in delivering a 45% increase (210 to 385) in provisioned apps by automating critical steps in the ISV onboarding and provisioning workflow;
• Troubleshoot and resolved production incidents during on-call rotations.

It's a platform that empowers artists and labels to thrive while retaining complete control over their music careers.

• Built high-volume data pipelines integrating music platforms (Spotify, Apple Music, YouTube) to ingest ~1 billion daily records into Google BigQuery, significantly improving data analysis and decision-making;
• Expanded distribution options by 20% and boosted overall distribution by 10% by streamlining content delivery for the users by integrating iHeartRadio and Napster;
• Increased supply chain efficiency and reduced future integration overhead by automating platform integration;
• Enhanced user satisfaction by 20% by partnering with designers to translate Figma mockups into pixel-perfect front-end code.

It's a platform that works with governments, businesses, and investors to solve the world’s most pressing challenges.

• Designed and built a secure Interoperability Layer deployed to 900+ health facilities nationwide, eliminating duplicate patient records and enabling unique patient identification across the healthcare system;
• Led a team to develop the National Data Warehouse for people living with terminal diseases in Kenya, enabling data visualization and aggregation for over 950 remote medical facilities treating terminally ill patients;
• Represented the organization at key industry events like the Arusha OpenMRS Conference and the Atlanta Mirth Convention;
• Authored and presented two original concepts derived from the Interoperability Layer and National Data Warehouse projects.