Viktoria – Product Strategy, SDLC, Claude LLM

An LLM-powered monitoring agent that collects public data from 7+ sources, uses Claude to triage and summarize risk, and generates branded reports automatically. It’s offered as a licensed product with defined pricing tiers.

• Built and shipped a Claude-powered AI monitoring agent, from problem definition to production.
• Engineered grounding and evidence-verification guardrails to stop the model from fabricating findings.
• Delivered the product end-to-end for a client engagement.
• Packaged the product as a licensed offering with defined pricing tiers.

A Chrome extension built end to end with AI-assisted development and launched on the Chrome Web Store.

• Scoped, built, and shipped the Chrome extension end-to-end.
• Validated the problem and iterated on the product through to its Chrome Web Store launch.
• Delivered the product using AI-assisted development.

A new API framework for a CCaaS platform, built to boost indirect sales and open up new customer segments and use cases.

• Led the development of a new API framework from 0 to 1, defining discovery, technical specifications, and delivery with engineering to unlock new customer segments and use cases.
• Launched GDPR-compliant contact management with native integrations into HubSpot, Salesforce, Zoho, and the WhatsApp Business Platform.
• Drove quarterly PI planning across product and engineering.

Replacing a partner solution in a CPaaS platform’s core with an in-house one, alongside tech debt resolution, system migrations, and platform reliability improvements.

• Stabilized delivery across a backlog of high-impact technical initiatives, covering tech debt, system migrations, and platform reliability.
• Triaged and reprioritized the roadmap to focus engineering on the highest-risk migration and scalability gaps.
• Restored team velocity and stakeholder confidence within the first quarter.

Growing a CPaaS platform’s WhatsApp partnership from almost no traffic to millions of conversations by building a network of 20+ partners in the MENA region and training the sales team.

• Drove an 800% increase in WhatsApp product adoption by building and managing a portfolio of 20+ strategic partnerships, growing traffic from almost nothing to millions of conversations.
• Defined partner selection criteria and led commercial and technical scoping.
• Owned integration roadmaps from first engagement through go-live, and ran quarterly business reviews (QBRs) with partners.
• Trained the sales team on the WhatsApp partnership offering.
• Contributed product evaluation and due diligence to M&A processes, assessing integration complexity and platform fit for acquisition targets.

Core features of a cloud inventory and MRP platform for manufacturers.

• Initiated scalability and reliability improvements to the platform’s core MRP services.

Platform’s core messaging APIs and SDKs (Conversations API, Sync and Messaging SDKs), used by a community of 10+ million developers.

• Led two product teams responsible for the reliability and scalability of core messaging services.
• Scaled platform throughput from 1,000 to 10,000 requests per second.
• Took multiple APIs from beta to general availability, and sunset legacy products to reduce operational overhead.
• Partnered with engineering, sales, and customer success across time zones to prioritize platform investments by customer impact.

A monitoring system that catches fraudulent and suspicious traffic before customers see it.

• Built monitoring and alerting systems that catch fraudulent and suspicious traffic before it reaches customers.
• Analyzed fraud incidents and trained ML models to detect them.
• Built Python tooling with SQL, pandas, and NumPy.
• Supported product decisions with data pipelines and visualizations.